TonerTree.com uses Fedex and UPS Ground, DHL and the United States Postal Service as our primary delivery partners. The choice of carrier is made based on the size, weight and delivery type of your particular order. Almost all orders are shipped within one business day and delivery time for Standard Shipping is within 3-9 business days. The cost of all services is listed below. We offer a Free Standard Shipping Program (Orders over $250) with two optional choices. Any orders over 150 lbs. will be charged an additional fee. At this time TonerTree does NOT accept International Orders.
If you require an expedited delivery method, or any questions about our shipping options please contact our customer service department at:
Orders must be in before 2:30 pm PST (Pacific Standard Time) to be processed on that day. Orders that come in after 2:30 pm PST (Pacific Standard Time) will be processed on the following business day.
All orders to Hawaii, Alaska, Puerto Rico, and APO addresses will be delivered by the US Postal Service and may take up to 3 business days additional. Please call to confirm all orders prior to placing them online. Order tracking and delivery confirmation is usually not available for APO and FPO addresses. You may call us to get current shipping information in those instances.
Your order may be delayed if:
-You do not provide us with a valid day time phone number or email address.
-Your address is incomplete or incorrect
-Your billing address is different than your shipping address and we are unable to get in touch with you to verify the order.
Our current shipping options are listed below:
|STANDARD GROUND (3-9 Buinss Days)|
|Shipping and Handling charges on U.S. orders under $250 for Standard Ground Delivery will be determined by weight and loction|
|FREE shipping and handling charges on U.S. orders of $250 or more for Standard Ground Delivery.*|
|EXPRESS DELIVERY (1-2 Business Days)|
|$19.95 Flat Rate shipping and handling charges on U.S. orders for Express Delivery.|
|** MOST ** Express Delivery orders will be at your delivery location by the NEXT BUSINESS DAY|
|if ordered before 2:30 pm PST (Pacific Standard Time).|
|FREIGHT BULK ORDER (2-3 Business Days)|
|$33.95 Flat Rate shipping and handling charges on U.S. orders for Bulk Items.|
* We ship from a network of warehouses across the United States. FREE Shipping policy is ONLY for technology products, and Office Product orders such as bulk paper orders, ALL FURNITURE ORDERS, specialty printer supplies, large format printers, large format paper orders, and all orders that are too large to ship by UPS or FedEx will ship to you via a local trucking company. These orders are NOT applicable for free shipping and Freight deliveries typically require 1-2 additional days for delivery. Items that ship direct from the manufacturer may also require extra time for delivery. We will contact you about additional shipping costs prior to shipping items in these cases.